Autonomous AI Agents that fully automate service and business processes

OwlForce offers autonomous AI Agents that independently handle standardized requests and processes — in a scalable, controlled manner and seamlessly integrated into the ThinkOwl AI platform.

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Made in Germany

Developed by ThinkOwl in Germany for professional customer service and voice automation. Backed by more than 30 years of experience in AI, automation, and customer service.

Made in Germany

Secure European Infrastructure

Hosted in German data centers in Frankfurt am Main. Role-based access, encryption, audit logs, and certified security standards support secure use, even in regulated industries.

European infrastructure

Full automation: AI Agents for end-to-end service processes

Many service and business processes follow clear rules and are repeated daily. OwlForce addresses precisely these scenarios. Autonomous AI Agents handle defined tasks independently — from analyzing incoming inquiries to providing final responses or executing entire process chains.
Clearly defined escalation and handoff points ensure that complex or sensitive cases are seamlessly transferred to employees via OwlDesk when necessary. This guarantees automation with control and transparency.

Overview of key features

Autonomous AI Agents

Automatic analysis of incoming inquiries
AI-based responses and solution suggestions
Consistent tone and quality

End-to-end process automation

Central Omnichannel Inbox (email, chat, forms, social media)
Automatic prioritization and routing
Transparent status and SLA overview

Scalability without additional staff

Central Knowledge Base
AI automatically leverages existing knowledge
Reduced ticket volume through self-service

Human-in-the-loop and controlled handover

Rule-based and AI-driven workflows
Automated processing of standard inquiries
Escalation to humans when necessary

Intelligent processing of all media

Real-time dashboards for at-a-glance monitoring
Analysis of ticket volume, resolution times, and trends
Foundation for continuous optimization

Management and oversight

Seamless integration with existing IT infrastructures such as CRM, ERP, and SSO
Customizable setup for the admin dashboard
Modular AI platform approach enables a customized software solution

Why companies automate their customer service with OwlForce

AI Agents in customer service

✔ Lower transaction costs

Automated processes reduce manual effort and help lower service costs over the long term.

✔ Higher team productivity

Routine tasks and standard inquiries are handled automatically, giving employees more time to focus on complex issues.

✔ Scalable operations

Increasing volumes of inquiries can be handled without having to proportionally expand teams.

✔ Controlled autonomy

OwlForce operates autonomously within defined rules and involves employees only when human decisions are required.

✔ Enterprise-grade security

Governance, role models, and GDPR-compliant architectures ensure the secure use of AI and automation.

✔ Seamless system integration

CRM, ERP, and line-of-business applications are integrated so that employees can work without any disruption.

Why Companies Automate Their Customer Service with OwlBots

Reduce Costs Per Transaction

Automated processes reduce manual effort and help lower service costs in the long term.

More Productive Teams

Routine tasks and standard inquiries are handled automatically, giving employees more time to focus on complex issues.

Scalable Without Hiring More Staff

Increasing volumes of requests can be handled without having to proportionally expand teams.

Combining autonomy with control

OwlBots operates autonomously within defined rules and involves employees only when human decisions are required.

Enterprise-level security

Governance, role models, and GDPR-compliant architectures ensure the secure use of AI and automation.

Seamlessly integrated

CRM, ERP, and line-of-business applications are integrated so that employees can work without any disruption.

Unlock your greatest automation potential

A free potential analysis instead of a standard demo. You will walk away from our meetings with concrete insights for your business. We will identify your greatest opportunities for automation, efficiency, and service quality.

Introduction and assessment (30 minutes): Introductory discussion to understand your current situation, assess your needs, and identify key areas for improvement.
Quick check of your processes (60 minutes): We analyze your business workflows, identify time wasters, and uncover opportunities for automation.
Your customized solution (outcome): You will receive an initial roadmap outlining the key levers for greater efficiency.

Omnichannel AI Agents for voice and non-voice

A central AI Agent handles inquiries via phone, email, chat, messenger, and the web. It accesses the same knowledge base, executes defined processes, and manages interactions across all channels — either autonomously or as an assistant to employees.

One configuration for all channels — phone, email, chat, messenger, and web: Set it up once, use it everywhere.
Seamless customer journeys: Cross-channel processes, including handoffs between bots, self-service, and employees.
Consistent responses across voice and non-voice channels: A shared knowledge base and processes ensure uniform results across all channels.
Free choice of AI and voice technologies: OpenAI, Azure, LLaMA (EU), or your own models combined with natural speech synthesis and custom voices.
Get up and running quickly: AI-powered configuration for a quick start and flexible expansions.

intent recognition

Understanding concerns Instead of just forwarding inquiries

OwlForce automatically identifies issues, captures missing information, and initiates the appropriate next steps. Even complex inquiries involving multiple issues are processed in a structured manner and routed directly to the correct workflows.

Automatically identifying issues: Incoming inquiries are automatically assigned to the appropriate case.
Handling multiple issues simultaneously: Even multiple topics within a single inquiry are recognized and processed in a structured manner.
Targeted collection of missing information: Required details are automatically requested or supplemented via self-service.
Trigger processes directly: Follow-up processes are automatically initiated and transferred to connected systems.
Quickly provide knowledge: Websites, documents, and FAQs can be used as knowledge sources and automatically prepared.

Automate end-to-end service processes

OwlForce not only processes inquiries but also executes the associated service and business processes. From data capture to completion, recurring tasks are automated and handled in a controlled manner.

End-to-end automation: Processes run smoothly from the first customer contact to the completion of the task in the relevant system.
More than just generating responses: Capture information, verify it, and trigger follow-up actions.
BPMN workflows and integrations: Model business processes and connect CRM, ERP, and line-of-business systems via REST, event brokers, and other integrations.
Execute actions directly: Update data, start processes, and process tasks automatically.
Flexibly expandable: REST, event brokers, and other integration options support complex system landscapes.
Maintain control at all times: Assign complex or sensitive tasks to specific employees.

end-to-end automation

data extraction

Understanding data from documents, speech, and images

OwlForce processes information from a wide variety of sources and formats. This allows relevant data to be automatically recognized, extracted, and transferred to processes and systems for further processing.

Automatically extracting data from documents: Information from forms, PDFs, invoices, and other document types is automatically extracted.
Processing handwriting and images: OwlForce also recognizes and processes handwritten content and image information.
Converting conversations into usable data: Speech is automatically transcribed and made available for further processing.
Automatically verify data quality: Recognized information can be compared with existing data and validated.
Multilingual support: Texts, documents, and speech can be processed in a wide variety of languages.

Agent assist: Bots and employees work hand in hand

OwlForce can handle inquiries independently or actively support service teams. This allows companies to benefit from maximum automation without having to sacrifice human experience and decision-making expertise.

Real-time response suggestions: Employees receive appropriate responses directly within the ticket.
Support across all channels: Assistance via email, chat, and phone, all drawn from a shared knowledge base.
Context is preserved: All information is passed on to employees when the case is transferred.
Targeted handling of complex cases: Exceptions and sensitive issues can be seamlessly escalated.
Higher quality with less effort: AI assists with routine tasks, while employees can focus on challenging cases.

AI Bots and Human

Robotic process automation

RPA: Intelligently automating existing applications

Not every process has modern interfaces. With integrated Robotic Process Automation (RPA), OwlForce automates workflows directly through existing user interfaces without modifying or replacing applications.

Integrating existing applications: Automate processes without the need for complex system customizations.
Maximum precision: Automatically capture, transfer, and process data.
Quick ROI: Implement automation without making major changes to core systems.
Reduce the workload on employees: Automatically perform recurring routine tasks.
Flexibly adaptable: Adapt processes to new requirements and business rules.
Can be combined with AI Agents: Initiate processes directly from inquiries and customer interactions.

OwlVoice: Seamlessly integrate voicebots into service processes

OwlForce and OwlVoice operate on a shared platform. This enables end-to-end automation of telephone and digital service processes — with shared workflows, knowledge bases, and customer journeys.

Seamless bot and agent orchestration: Transitions between the voicebot, agents, and AI assistants occur without any disruption.
Seamless customer journeys: Processes continue across channels and can switch between phone and digital channels at any time.
High-quality voice dialogs: Natural speech synthesis and thousands of voices for professional customer experiences.
Custom brand voices: Company-specific tones and voice cloning for consistent brand communication.
Flexible vendor strategy: Support for leading TTS providers as well as custom solutions in the BYOM model.

OwlVoice telephony and voicebots

More than just autonomous AI Agents

Get started with autonomous AI Agents and expand your solution with additional ThinkOwl products at any time. Whether it is AI-powered service with OwlDesk, knowledge management with OwlSpot, or intelligent telephony with OwlVoice: All solutions work seamlessly together on the same platform.

Security, Compliance, and Data Protection

Enterprise AI with security, control, and governance

OwlForce was developed for companies that want to deploy AI securely, in a controlled manner, and at scale. GDPR-compliant architectures, transparent governance mechanisms, and certified operating environments lay the foundation for deployment even in sensitive and regulated sectors.

Certified operating environment: Hosted in certified German data centers with high security and availability standards.
Data protection from the start: GDPR-compliant architecture, data sovereignty, and defined data protection processes.
Controlled use of AI: Roles, permissions, and governance rules ensure clear lines of responsibility.
Secure system architecture: Encryption, authentication, and modern security standards protect applications and data.
Free choice of models with control: OpenAI, Azure, LLaMA (EU), or your own models can be used within defined governance frameworks.
Suitable for regulated industries: Designed for companies with high requirements for security, compliance, and traceability.

Service and operations teams

Recurring tasks are handled automatically so that employees can focus on exceptions, complex cases, and value-added activities.

Enterprise Companies

OwlForce is particularly well-suited for companies that handle a very high volume of inquiries and operate complex, rule-based processes with stringent governance requirements.

IT and platform managers

Managers gain centralized control over automation, while AI Agents are seamlessly integrated into existing system landscapes.

When AI Is expected to take on tasks independently

Autonomous AI Agents meet human expertise

OwlForce automates. OwlDesk involves humans.
With OwlForce, autonomous AI Agents handle clearly defined tasks and processes independently. They process inquiries and carry out work steps on their own, without employees having to oversee every step.

As soon as human expertise or a decision is required, the task can be handed over to OwlDesk. There, employees take over in a targeted manner and retain control. This creates a synergy between autonomous automation and “human-in-the-loop” processes.

Learn more about AI assistance in OwlDesk

100% Automation with AI Agents

AI Agents handle inquiries completely on their own

End-to-end automation of service and business processes

Scalable for very high volumes of requests

In-person handoffs only in certain exceptional cases

AI Support with Human-in-the-Loop

AI supports service teams every step of the way

Employees make the decisions and retain control

Ideal for complex, sensitive, or cases that require explanation

Quick relief with minimal risk

FAQ

What is OwlForce?

OwlForce provides autonomous AI Agents capable of handling entire service and business processes without manual intervention. The agents analyze incoming requests, access relevant knowledge bases and systems, apply defined processes, and carry out actions independently. Human oversight remains integrated into the system at all times. OwlDesk ensures that the “human-in-the-loop” principle is maintained whenever approvals, exceptions, compliance checks, or personal communication are required.

What is the difference between OwlForce and a traditional chatbot?

A traditional chatbot primarily answers questions and conducts predefined dialogs. OwlForce goes much further: Its AI Aagents can understand requests, gather information, access corporate knowledge, make decisions within defined rules, and automatically execute business processes.

While many chatbots are limited to communication, OwlForce can trigger tasks in connected systems, process data, and automate recurring service and business processes end-to-end. This includes, for example, gathering information, handling standardized inquiries, and escalating complex cases to employees.

OwlForce also supports voice and non-voice channels on a single platform. This enables seamless customer journeys across phone, email, chat, messenger, and the web.

Can OwlForce be integrated into existing systems?

OwlForce can be integrated with CRM, ERP, service desk, and line-of-business applications. Integration is achieved via APIs, BPMN workflows, event brokers, or RPA. This enables OwlForce to retrieve data, update information, execute business processes, and automate tasks across systems. Even applications without modern interfaces can be integrated using RPA.

How safe is the use of AI Agents in businesses?

OwlForce was developed for companies that want to use AI in a secure, controlled, and GDPR-compliant manner. The solution supports governance mechanisms, role- and permission-based models, as well as transparent management and control functions for the productive deployment of AI Agents.

Operations take place in certified German data centers. Modern security standards such as encryption, authentication, and defined data protection processes help safeguard applications and data. At the same time, companies retain control over data, access rights, AI models, and automated processes.